Had a bad experience at Burger King? Maybe your order was wrong, an item was missing, the food was not right, or you had a problem with the service.
You can report the problem to Burger King in a few different ways. You can use the MyBKExperience survey, contact Burger King Guest Care, call customer service, or speak directly with the restaurant.
The right option depends on what went wrong.
How to Make a Burger King Complaint
For most complaints, you have four choices:
- Use the MyBKExperience survey
- Contact Burger King Guest Care online
- Call Burger King customer service
- Contact the Burger King restaurant directly
If you only want to share feedback about your visit, the survey may be enough.
If you need help with an order, payment, refund, app problem, or another issue that needs a response, Burger King Guest Care is usually the better choice. Burger King’s official Help Center says Guest Care can help with orders, accounts, and payments.
MyBKExperience Complaint Survey
MyBKExperience is Burger King’s customer feedback survey for customers in the United States and Canada.
If you recently visited Burger King and still have your receipt, check it for the survey instructions.
The survey gives you a chance to tell Burger King about your visit.
You may want to use it if you experienced:
- Slow service
- An incorrect order
- Missing food
- Poor food quality
- An unclean restaurant
- An unfriendly employee
- A long drive-thru wait
- A good experience you want to mention
For normal feedback, MyBKExperience is a simple option.
For a serious problem or something that requires a refund or direct assistance, contact Burger King Guest Care instead.
Contact Burger King Guest Care
Burger King has an official Help Center where customers can get help with orders, accounts, payments, mobile ordering, offers, Royal Perks, and other issues.
This is a better option when you need Burger King to look into a specific problem.
When submitting your complaint, include details such as:
- Burger King location
- Date of your visit
- Approximate time
- Order number, if available
- What you ordered
- What went wrong
- What you would like Burger King to do
You do not need to write a long complaint.
A short and clear explanation is usually easier to understand.
Burger King Complaint Phone Number
Burger King’s current U.S. Help Center lists the Guest Care phone number as: 1-888-218-7853
Before calling, keep your receipt or order details nearby.
It can make it easier for the representative to understand which restaurant and transaction you are talking about.
Burger King Complaint About a Wrong Order
If Burger King gave you the wrong order, start by checking your receipt.
Then contact the restaurant where you placed the order.
Explain what you ordered and what you actually received.
For example:
I ordered a Whopper meal with fries and a drink, but I received a different sandwich. I still have my receipt and would like help correcting the order.
There is no need to make the complaint complicated. Just explain what happened.
What If Items Are Missing From My Burger King Order?
If fries, drinks, sandwiches, sauces, or other paid items are missing, contact the restaurant as soon as you notice the problem.
Keep your receipt and tell them:
- Your order number
- What was missing
- When you ordered
- Whether you picked it up, used the drive-thru, or ordered online
If the restaurant cannot resolve the problem, you can also contact Burger King Guest Care.
Burger King Refund Complaint
The refund process depends on how you ordered.
If You Ordered Through the BK App or BK.com
Burger King says customers who ordered through the BK App or BK.com can contact BK Guest Care for help with eligible refund requests and other order problems.
Guest Care will review the individual case under Burger King’s refund policies.
If You Ordered at the Restaurant or Drive-Thru
If you paid inside a Burger King restaurant or at the drive-thru, Burger King says you should return to that restaurant to request a refund.
Because the payment was processed by that restaurant, the restaurant team needs to review the refund request.
If you already contacted the restaurant and still need help, Burger King says Guest Care can provide additional support.
Burger King DoorDash or Uber Eats Complaint
Did you order Burger King through Uber Eats, DoorDash, or another third-party delivery service?
In that situation, contact the delivery company that handled your order.
Burger King says it does not have access to the order details for orders placed directly through third-party delivery platforms, so refund or adjustment requests should normally go to that platform.
However, if you placed the delivery order directly through the BK App or BK.com, Burger King Guest Care can help.
How to Write a Burger King Complaint
Keep your complaint simple.
You can write something like this:
I visited Burger King on August 10 at around 7:30 PM. My order was missing two items that I paid for. I noticed the problem after receiving my order. I still have my receipt and would appreciate help with a replacement or refund for the missing items.
This tells Burger King:
- Where the problem happened
- When it happened
- What happened
- What you want them to do
That is usually more useful than simply saying the experience was bad.
Complaint About Burger King Staff
If your complaint is about an employee, explain what actually happened.
For example, instead of writing:
The employee was very rude.
You could write:
I asked about a missing item from my order, but the employee refused to check the order and ended the conversation without helping me.
Mention the restaurant, date, and approximate time.
Those details may help management identify the visit.
Burger King Food Quality Complaint
You can also report a problem with the food itself.
This might include:
- Cold food
- Incorrectly prepared food
- Burned food
- Food that appears undercooked
- An unusual taste or smell
- An item that does not match what you ordered
If there may be a food-safety problem, stop eating the item and contact the restaurant or Burger King Guest Care.
Take a photo and keep your receipt if possible.
Burger King App Complaint
Burger King’s Help Center also covers mobile-ordering problems.
You may need support if:
- Your payment went through but the order did not appear
- Your order was sent to the wrong location
- An offer did not work
- You had a problem checking out
- Your order disappeared from the app
- You had an issue with your account or payment
Take screenshots before closing the app if an error message appears.
They may be useful when explaining the problem.
MyBKExperience Complaint Without a Receipt
If you lost your receipt, you can still try contacting Burger King Guest Care.
Give them as much information as you have.
For example:
- Restaurant location
- Date
- Approximate time
- Items purchased
- Approximate order total
- Payment method
A receipt or order number can make it easier to identify the transaction, so keep it until the issue is resolved whenever possible.
MyBKExperience Survey or Burger King Guest Care?
They are not exactly the same.
| Problem | Best Place to Start |
|---|---|
| General feedback | MyBKExperience |
| Slow service | MyBKExperience |
| Employee complaint | Survey or Guest Care |
| Wrong order | Restaurant or Guest Care |
| Missing item | Restaurant or Guest Care |
| Food quality problem | Restaurant or Guest Care |
| BK App problem | Guest Care |
| Payment problem | Guest Care |
| In-store refund | Restaurant |
| BK App/BK.com refund | Guest Care |
| DoorDash/Uber Eats refund | Delivery platform |
Choose the option that matches your problem instead of sending the same complaint everywhere.
Frequently Asked Questions
How do I file a MyBKExperience complaint?
You can use the MyBKExperience survey to share feedback about a recent Burger King visit. For an issue that requires direct help, you can contact Burger King Guest Care.
What is the Burger King customer service number?
Burger King’s current U.S. Help Center lists 1-888-218-7853 for Guest Care.
Can I complain about a Burger King employee?
Yes. Explain what happened and include the restaurant location, date, and approximate time.
How do I complain about a wrong Burger King order?
Contact the restaurant where you placed the order. Keep your receipt and explain what you ordered and what you received.
How do I get a refund from Burger King?
For orders placed through the BK App or BK.com, contact Burger King Guest Care. For orders paid for inside a restaurant or at the drive-thru, Burger King says refund requests should be handled by that restaurant.
Who handles a Burger King DoorDash refund?
If you placed the order directly through a third-party delivery platform such as DoorDash or Uber Eats, contact that delivery service about the refund.
Can Burger King Guest Care help with payment problems?
Yes. Burger King’s official Help Center directs customers to Guest Care for help with orders, accounts, and payments.
Is MyBKExperience only for complaints?
No. It is a customer feedback survey, so you can also use it to share a good experience.
Final Thoughts
If you have a MyBKExperience complaint, first decide what you need. For simple feedback about a Burger King visit, use the MyBKExperience survey.
If you have a wrong order, missing item, payment problem, app issue, or another problem that needs direct help, contact the restaurant or Burger King Guest Care. Keep your receipt, explain the problem in a few clear sentences, and say what you would like Burger King to do.
That makes it easier for the right team to understand your complaint and help with the next step.